Reverse Logistics - Inflow
Product returns flow management
Our reverse logistics service enables you to manage your entire product returns flow – from the customer/recipient right through to your warehouses – which in turn guarantees maximum transparency.
Who our reverse logistics offer is aimed at
A high-performance returns management service is the answer to many of the challenges facing businesses – no matter what field they operate in. Many companies may find themselves having to manage flows in the opposite direction for a variety of reasons.
- E-commerce: Give your customers the option of returning an order if it doesn't meet their expectations.
- Product recall: Implement an efficient process for returning products that are defective or declared unfit for sale.
- Sending products in for repair: Set up a repair service for faulty or broken products.
- End-of-life returns: Allow users to return products at the end of their useful life so that they can be reused or recycled.
Helping you determine a reverse logistics strategy
Depending on your needs, our experts can help you determine an effective approach to managing your return flows, in addition to implementing tailored processes and optimising them over time. This includes preventing goods from going missing and supporting the traceability of each order in accordance with clearly established rules.
The INFLOW teams will monitor and manage reverse flows throughout the supply chain in accordance with processes defined in close coordination with you. Every parcel is traced to ensure the utmost transparency at all times – giving you peace of mind.
The benefits of effective returns management
An effective reverse logistics strategy must address a number of challenges:
- Enhancing the customer experience
- Optimising stock management
- Improving transaction monitoring
- Keeping financial costs down
A trusted partner for all your logistics needs
Reverse logistics, or the handling of return flows, has become an essential element in the management of the logistical movement of goods. It complements other functions that are aimed at ensuring the optimum management of goods – from procurement and storage, to packing and despatch.
Today, the services of INFLOW cover the full logistics chain, so we can handle all of your logistics requirements, leaving you free to concentrate on your core business – the manufacturing and marketing of your products.
We're here to make the everyday easier – but also to give you greater freedom of movement, e.g. by facilitating the distribution of products across multiple regions and territories.
