Mailroom management, digitalisation and archiving

Our teams operate at the heart of your business to take charge of managing mail as well as digitising, archiving and distributing incoming documents.

Our mail management expertise can benefit your organisation too

Part of the POST group, INFLOW is dedicated to connecting economic players by supporting mail flows. Our teams utilise their networks, sorting centres and delivery circuits to ensure that each sent message does indeed reach its intended recipient. Through our management of mailrooms, this commitment is also reflected at the heart of our businesses.

We are support PFS, supervised by the CSSF as a customer communication agent, and therefore meet the requirements placed on players in the financial sector. Through the staff we provide, our clients benefit from access to INFLOW's expertise in mail sorting and distribution, right through to the digitalisation (document scanning) and archiving stages.

Provision of personnel

Rely on a qualified team to improve your mail management

Flow management optimisation

We can help you improve your incoming and outgoing mail management

A personalised approach

Our teams adapt to your environment and your needs

Quality and confidentiality

As support PFS supervised by the CSSF, our operations are regularly audited.

Expertise like no other when it comes to mailroom management

While mail management may not represent a core function of organisations, it is still a critical process. Outsourcing mail management means being able to rely on a trustworthy partner that is capable of meeting regulatory requirements regarding data confidentiality.

With its Professionals of the Financial Sector (support PFS) authorisation, INFLOW has been managing mailrooms for several renowned institutions in the Luxembourg financial centre for over 30 years.

Mailroom management, document digitalisation and archiving

Our teams do more than just receive, sort and distribute mail. INFLOW provides staff with the aim of improving flows and supporting the document management process.

From the mailroom, our teams manage all operations relating to incoming and outgoing mail and emails in accordance with our customer's processes and organisation. Their remit includes:

  • Receiving, sorting and distributing correspondence: Our staff are at your service to help ensure the smooth flow of information.
  • Returns management: We rigorously monitor anomalies and undelivered or misdirected mail with a view to adapting and improving processes and reducing the risk of error as much as possible.
  • Administrative support: Our qualified staff will provide you with administrative support to relieve your teams and allow them to concentrate on their core activities.

We offer flexible services and can support you on a permanent basis or meet more temporary replacement needs.

Improve mail tracking and archiving with the help of digitalisation

As well as managing and distributing correspondence, our teams can help you to dematerialise document flows. We can place staff with expertise in the areas of document scanning, digitalisation and archiving at your disposal.

Your mail will be systematically scanned, filed and archived if required. Our staff are trained to use your own tools to digitise and index your documents, making them easier for you to find and access. The digitised document can then be forwarded to its recipient and tracked to confirm that it has been received. Doing so helps us to speed up exchanges.

Our team will ensure that your archives are secure and in accordance with current regulations – in particular the Luxembourg law on electronic archiving.

Authorisation as support PFS from the CSSF: a guarantee of quality

For your mailroom management, digitalisation and archiving operations, INFLOW has authorisation as support PFS from the CSSF as a customer communication agent. This status enables us to meet the requirements of players in the financial sector, assuring them that all quality and confidentiality requirements regarding information will be met.

As support PFS, we are supervised directly by the CSSF and audited regularly, both internally and externally.

Improve your efficiency by relying on a partner you can trust

We put all our expertise towards streamlining exchanges – both inside your organisation and with outside parties. Our experts in postal services, mail management and logistics will help you improve your processes –  leaving your teams free to concentrate on what really matters: developing your business and taking on higher value-added tasks.

We will help you to work more efficiently and support your objectives on a day-to-day basis.

Do you have any questions or need a service?

Call us on +352 48 73 13-1 

About us

Inflow is the alliance of our expertise, strengthened by our network of reliable partners, ensuring optimal management of every link in the logistics chain.
Boost your growth with customized solutions designed to strengthen your relationships with your customers.

More info